Passengers

To use the LAMA service, you need to be a resident within the Lerryn Area, which encompasses Lerryn, St Veep, St Winnow, Boconnoc, Lostwithiel and the districts that surround them.  You may also use the minibus if you become a member (please see our supporters section for more information).

Registration is not complicated and is free. The easiest way is to register online using this form.

If you prefer a paper form you can collect one from the driver when you first use the minibus or else download and print the passenger registration form.  When complete, please return the form to the address shown in our contact page. 

This is a once only activity.  Please do not register again if you have used the bus before or have submitted a paper form in the past.  If unsure, just give us a ring on 01208 811175.

Once you are registered as a passenger, the details of each month's trips will be sent to you.  Details of LAMA's monthly trips will also be advertised on local noticeboards, in local newsletters and on local websites.  Under the terms of our operating permit, you must pre-book for each trip.  When you are ready to travel, either:

• Phone our booking clerk on 01208 811175 to book your place and pick-up point.
  
  

• Login to make the trip booking yourself (you must have a registered email to login).  If you have recently acquired an email address or changed it, just give us a ring on 01208 811175 and we can update your account to allow you to log in.  The first time you log in, or if you forget your password, you can request that a new password be sent to you, either on the login page itself or click the reset button below.

Please pay the driver in cash as you get on the minibus.  The driver does not carry a cash float, so please bring the correct money if you can.  The fares for each journey are detailed in our monthly trip schedules.  Children travel half price.  If you have a registered email, then you can log in and pay online.

Sadly, our minibus is not able to carry wheelchair users.  The passenger compartment is fairly high off the ground and is accessed by 3 steep steps with handrails.

We expect our passengers to get on and off the minibus without assistance, but with your permission our drivers will:

• Offer a steadying hand when you get on and off the minibus.
• Help you with your luggage.
• Assist you to put on your seat belt.

If you need a little extra help, then you may bring an assistant with you, possibly a relative or a close friend.  If your assistant is not a registered passenger, or if they live outside the Lerryn Area, then you will need to speak to our Booking Clerk on 01208 811175 to book them in.  Your assistant will need to pay the regular fare, but if your health is such that you require constant support, then your essential carer may travel for free.

Minors (defined as young people under the age of 18) travelling with a registered adult do not, themselves, need to be registered as a LAMA passenger.  However, they do need to be booked for any journeys they wish to undertake and they must pay half the adult fare.  Minors who wish to travel on their own must register as a passenger in their own right and their application must be supported by a letter signed by a parent, guardian or carer.

Floor space within the LAMA minibus is limited and corridors, entrances and exits must always be kept clear to permit safe egress in an emergency.  Consequently, only small dogs may be carried in the minibus, but an exception will be made for assistance/service dogs. Anyone wishing to bring a dog onto the minibus must first obtain the driver’s permission.  The dog must be clean and kept under control at all times.  The dog must not be allowed to sit on a seat, although it may sit in the footwell or on someone’s lap.  If a dog causes a nuisance to the driver or any passenger, then the dog and its handler may be required by the driver to get off the bus and they will have to find their own way home.  The driver’s decision in this will be final.  No charge will be made for carrying a dog on the minibus.  Medium and large sized assistance/service dogs will need to occupy the footwell of an adjacent seat and so they must be booked to travel for each trip they undertake.

Should you need to contact the minibus driver in the event of an emergency, please phone 07707 797399.  Please note that this phone will only be switched on when the minibus is being used and that drivers will not be able to answer the phone when they are driving.  The phone will be switched off when the minibus is parked up in Lerryn.  Please do not try to use this number for booking a trip.

Thankfully, the impact of COVID on our lives is diminishing, but it is not completely gone away.  As many of LAMA's passengers are vulnerable, some COVID restrictions may still be required when using the minibus.  Based on prevailing conditions, the LAMA committee will declare one of the COVID Risk Levels shown below.  The risk level actually in operation will be displayed in the window of the main passenger door.  Please click on the links below to see the restrictions that you will be expected to observe for each risk level.

COVID Risk Level Black: the COVID risk level is severe and no LAMA trips will take place

                  
COVID Risk Level White: the COVID risk level is low and no special precautions are in operation

Our minibus is NOT available for private hire (eg, weddings), taxi services (eg, airport runs) or business use (eg, works outings).